sticky
closed
not a support question
First, thanks for trying out PhotoSmash! If you're having trouble getting images to upload, this is the right post to direct you to help. These are the most common problems we see, and their solutions!
Problem 1)
Can't upload images --- You can get to the upload form, but it doesn't upload images. (This problem is due to something causing jQuery to fail. This can also cause Ratings not to show properly since they rely on jQuery as well.)
Solution
It is highly likely that either your theme or another plugin is loading jQuery (a javascript file) improperly. Here are 2 articles that describe this problem and how to fix it. If the plugin was written by someone else, you might gently raise the issue with them and hope they'll fix it.
http://www.whypad.com/posts/wordpress-add-scripts-to-the-pages-you-want/749/
Note...I've also seen cases where the jQuery file in the wp-includes directory wasn't there or was corrupted. So, if it's not being loaded twice, try calling up the URL to the jQuery.js file in your browser. You should see some code displayed. If not, you might need to reload it to your WP system.
Problem 2)
Submitting the upload form reloads the page -- You see the Add Photos link above the gallery, but clicking it reloads the page or doesn't work.
Solution
You're theme is most likely missing wp_footer(); in the footer.php page. Here's a post that discuss this:
http://smashly.net/blog/add-photo-link-opens-new-page/
Problem 3
You don't see the Add Photos link at all.
Solution
In Admin, go to Gallery Settings / Uploading tab and make sure "Minimum role to upload photos" is set to the level you want. Make sure it is set that way for each gallery that you want it set for.